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We have a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition as received — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, please reach out through the chat support available on our website. If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Certain items are non-returnable, including:

• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you have questions about your specific item, please contact us through chat support before initiating a return.

The fastest way to get what you want is to return the item you have. Once your return is accepted, make a separate purchase for the new item. Please use the chat support on our website to initiate the return process first.

Once we receive and inspect your return, we'll notify you whether the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days.

Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you haven't received your refund, please reach out through our website chat support.

We currently ship to addresses within USA only.

• Processing time: 1–2 business days (excluding weekends and holidays)
• Standard shipping: 3–5 business days (estimated)
• Shipping rates: Calculated at checkout based on quantity, destination, and shipping method

You'll receive a tracking number once your order ships. Please double-check your shipping address at checkout — we are not responsible for carrier delays or deliveries to incorrect addresses.

We accept the following credit and debit cards:

• Mastercard
• Visa
• American Express

All transactions are processed through a PCI DSS-compliant payment system. We never have access to your full card number — only your billing information, shipping details, and the last 4 digits of your card are visible to us.

Yes. Our store uses 128-bit SSL encryption to protect all sensitive information — including passwords and payment details — during your online transactions. You can verify this by looking for the closed lock icon and HTTPS in your browser's address bar.

We are also fully PCI DSS compliant. We do not rent, sell, or share your personal information with anyone. For full details, please review our Privacy Policy.

For all order, shipping, return, refund, or payment questions, please use the chat support available directly on our website. Our team will review and respond to your inquiry as quickly as possible.

Return address (if applicable): 601 Bond Ave NW, Grand Rapids, MI 49503, United States.